Home Broadband you can trust

All new or re-contracted services after 9th November 2023, and monthly plans rolling over after that date, will be subject to T&C’s in our Standard Form of Agreement Version 4.2 (SFoA) at IPSTAR Broadband Standard Form of Agreement.

Refer to our IPSTAR Broadband Online Safety Code Manual for information to help you keep yourself and people around you safer.

Internet usage is unlimited and a fair use policy applies.

Examples of Unfair Use include routinely transferring, or knowingly allowing the routine transfer of large files greater than 20MB via email downloading, or knowingly allowing the downloading of software, application or operating system updates for more than 20 unique devices; masking, manipulating or changing the signature of traffic, or knowingly permitting the masking, manipulating or changing the signature of traffic, to present video streaming or VPN traffic as unmetered data usage; presenting one type of unmetered data usage as another type of unmetered data usage or otherwise avoiding the accurate measurement of data transfers or the application of any applicable data transfer rates; performing, or knowingly permitting the performance of excessive automated polling, refreshing or scraping of websites. It is also Unfair Use to knowingly allow any of these things.

Fair use shaping may apply from time to time. To proactively protect and ensure the fair access to the nbn® broadband access network for all users, nbn® may from time to time, at its discretion, shape the following unmetered data activities to maximum wholesale upload and download speeds of 256kbps; uploads and downloads via peer to peer; uploads and downloads to cloud storage platforms; PC and smartphone operating system updates; software/application updates; gaming software updates; any other traffic related to applications which nbn® cannot identify. Other activity that nbn® considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN.

Speed options include Peak Information Rate (PIR) of download/upload speeds of 25/5Mbps, 50/5Mbps and 100/5Mbps. They are the potential maximum information rates and are not a commitment from nbn® to achieve these speeds. The actual speed may vary due to factors such as network usage, physical signal blockage due to terrain or other impediment, astronomical, seismic, weather disturbances or radio frequency interferences. When connecting up to four services to an NTD, the maximum aggregate bandwidth will be 100/20Mbps.

There are no installation or setup fees for a standard**** Sky Muster Plus installation. There are no charges for the satellite equipment that is installed. There is no charge to change plan and changes take effect on the first day of the calendar month. The Sky Muster Plus contract may be terminated with a 1 month notice period. The associated termination fees are: $0 inc for 1 month term contract; $165 inc for 12-month term contract; and $275 inc for 24 month term contract.

*nbn® assess whether an installation is standard and is dependent primarily on location and access.